Overview: These are the terms and conditions (Terms) upon which we provide you with our goods (Goods), and nail courses and tickets to our events (Services) (collectively referred to as the Products).
Why you should read them. Please read these Terms carefully before you submit an order to us.
These Terms (together with our Privacy and Cookies Policy, Returns Policy, Delivery Policy and Patch Testing Guidance) govern our relationship with you in relation to dnio.co.uk (the Website) and your purchase of our Products on the Website.
These Terms tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms, please contact us to discuss.
Terms Apply To: By placing an order for any Product(s) on the Website (Order) you agree to be bound by these Terms, and by continuing to access the Website you agree to accept the practices described in these Terms, which may be updated or changed by us from time to time.
About Us: Who we are. We are DNIO UK Professional Nails, a company registered in England and Wales. Our company registration number is 14978420 and our registered office is at Unit A 82 James Carter Road Mildenhall Suffolk IP28 7DE United Kingdom.
How To Contact: You can contact our customer service team by email at info@dnio.co.uk, by writing to us at Unit A 82 James Carter Road Mildenhall Suffolk IP28 7DE United Kingdom or using the contact us functionality through the website.
Contacting You: How we may contact you. If we must contact you, we will do so by telephone or by writing to you at the email address, postal address or telephone number you provided to us in your Order or otherwise when you have been in contact with us, as set out in our Privacy and Cookies Policy.
Writing includes emails. When we use the words writing or written in these Terms, this includes emails.
Submitting your Order: Our shopping pages will guide you through the steps you need to take to place an Order with us to purchase the Products whether you have an Account (see clause 4 below) or are ordering as a guest on the Website. Our order process allows you to check and amend any errors before submitting your order to us.
Please take the time to read and check your Order at each stage of the order process.
Order Acknowledgement: Once you have placed your Order, we will send you an acknowledgment email to acknowledge that we have received your Order (Order Acknowledgment).
Order Confirmation: If and when we are able to do so, we will send you a second email confirming, as applicable, the dispatch of the Goods to the delivery address you have requested and giving you an estimated timescale for delivery, and/or confirm your successful booking onto one of our nail training courses or to attend one of our events (Order Confirmation).
Accepting Your Order: Our acceptance of your Order and the completion of the contract between you and us will take place when we send you the Order Confirmation, unless we have notified you that we do not accept your Order or you have cancelled it.
Unable To Accept Order: If we are unable to accept your Order, we will inform you of this and will not charge you. This might be because a Product is not available, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of a Product or because we are unable to meet a delivery deadline you have specified.
Your Order Number: We will assign a number to your Order (Order Number) and tell you what it is in the Order Acknowledgment. It will help us if you can tell us the Order Number whenever you contact us about your Order.
International Orders: We currently do not ship internationally.
Age Restriction: You may only purchase Products from the Website if you are at least 18 years’ old. If you are under 18, you can only use the Website with the involvement of a parent or guardian.
Specific age restrictions may apply to our ticketed events, however any individual under the age of 18 must be accompanied by an individual of at least 18 years of age, who must have purchased both their own ticket and that of the individual who is under the age of 18.
Account Registration: You do not need to register for an account on the Website (an Account) to order Products and may continue as a guest at any time.
If you would like to register for an Account, please follow the relevant pages on the Website which will guide you through the Account opening process.
To register, you will need to supply us with your name, address, email address, a password and possibly some other personal information. See our Privacy and Cookies Policy for more details about this.
By registering for an Account, you warrant that you are at least 18 years of age.
If you have an Account. If you already have an Account, you will be able to login and change the details that we hold about you in your Account.
You must be registered for an Account with a valid email address that you access regularly, so that, amongst other things, we can send administration and information emails to you.
Account Rejection: Any Account registered with another person’s email address or with a temporary email address may be closed by us without notice. We may also require you to validate your Account at registration or if we believe that you have been using an invalid email address.
We reserve the right to reject any registration for an Account and to refuse use of or access to the Website to anyone for any reason, at our absolute discretion.
Protect your details. When you register for an Account, you will be asked to create a username and password to access the Account. You must keep the username and password confidential and immediately notify us if there is any unauthorised use of your email address or your Account or any breach of security otherwise known to you.
You acknowledge that any person to whom your username or password is disclosed is authorised to act as your agent for the purposes of using (and/or transacting via) your Account. Please note that you will be entirely responsible if you do not maintain the confidentiality of your password.
Goods & Product Images: Goods may vary slightly from their pictures. The images of the Goods on the Website are for illustrative purposes only. Although we have made every effort to display the Goods accurately, your Goods may vary slightly from those images.
Although we have made every effort to be as accurate as possibles, the sizes, weights, capacities, dimensions and measurements of such Goods may vary from those indicated on the Website.
Goods packaging may vary. The packaging of the Goods may vary from that shown in images on the Website.
Maximum Quantity of Goods: The Goods available for purchase through the Website are for domestic and private use only and are not to be used for any commercial, business or re-sale purpose, except where expressly stated on the Website for a particular Good.
To guard against Goods being purchased for these purposes, we may restrict the maximum amount of Goods that may be purchased as part of an Order. We monitor the activity of Orders and may choose to not accept Orders from any individuals we suspect are purchasing Goods for anything other than domestic or private use.
Your Rights to Make Changes: If you wish to make a change to your Order before we provide you with the Order Confirmation, please contact us. If it is possible we will let you know about any changes to the price of the Product(s), the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 9 below - Your rights to end the contract). You are not able to make a change after we have sent you the Order Confirmation.
Our Rights To Make Changes: Minor changes to the products. We may change the Product(s):
- to reflect changes in relevant laws and regulatory requirements; and to implement minor adjustments and improvements. These changes will not affect your use of the Product(s).
- More significant changes to the Order and these Terms.
- In addition, we may make the following changes to these Terms or your Order, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Products paid for but not received.
Our Rights to End the Contract: We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if:
- You do not make any payment to us when it is due, and you still do not make payment within 14 days of us reminding you that payment is due.
- You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products.
- You do not, within a reasonable time, allow us to deliver the Products to you.
You must compensate us if you break the contract. If we end the contract in the situations set out in above, we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur because of your breaking the contract.
Withdrawing Products: We may write to you to let you know that we are going to stop providing a Product. We will let you know at least 7 days in advance of our stopping the supply of a Product and will refund any sums you have paid in advance for any Products which will not be provided.
Events outside our control. In some circumstances, we may have to cancel a contract before the Products are delivered, due to an event outside our control or the unavailability of stock.
Cancelling if there is an event outside our control. If we cancel under the points above, we will promptly contact you to let you know, and/or if you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you.
Questions About Products: If you have any questions or complaints about a Product, please contact our customer service team at info@dnio.co.uk, by writing to us at Unit A 82 James Carter Road Mildenhall Suffolk IP28 7DE United Kingdom, or using the contact us functionality through the Website.
Legal Rights Summary: We are under a legal duty to supply Products that are in conformity with this contract. See below for a summary of your key legal rights in relation to the product. Nothing in these Terms will affect your legal rights.
Your Key Legal Rights: This is a summary of your key legal rights:
These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your Product is Goods, for example nails, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.
During the expected lifespan of your product your legal rights entitle you to the following:
- Up to 30 days: if your goods are faulty, then you can get an immediate refund.
- Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
- Up to six years: if your goods do not last a reasonable length of time, you may be entitled to some money back.
If your Product is Services, for example attending one of our events or training courses, the Consumer Rights Act 2015 says:
- You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill or get some money back if we can't fix it.
- If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
- If you haven't agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013). Your obligation to return rejected Goods. If you wish to exercise your legal rights to reject Goods you must post them back to us.
We will not pay the costs of a return. For information about how to return Goods please see our Returns Policy.
Price & Payment: The price of a Product (which includes VAT) will be the price indicated on the order pages when you placed your Order. We take all reasonable care to ensure that the price of a Product advised to you is correct.
However please see below for what happens if we discover an error in the price of a Product you Order.
- We will pass on changes in the rate of VAT. If the rate of VAT changes between your Order date and the date we supply a Product, we will adjust the rate of VAT that you pay, unless you have already paid for a Product in full before the change in the rate of VAT takes effect.
It is always possible that, despite our reasonable endeavours, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your Order but, where a Product's correct price at your Order date is less than our stated price at your Order date, we will charge the lower amount. If a Product's correct price at your Order date is higher than the price stated to you, we will contact you for your instructions before we accept your Order.
If we accept and process your Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
When you must pay and how you must pay. We accept payment with Visa, Visa Debit, Amex, Maestro, MasterCard, PayPal, Apple Pay and Google Pay. You must pay for the Goods before we dispatch them and Services before they are performed.
What to do if you think you paid the wrong amount. If you think the amount, you have paid is wrong, please contact us promptly to let us know.
Our Responsibility for Loss or Damage Suffered by You: If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products, as set out in above; and for defective Products under the Consumer Protection Act 1987.
We are not liable for business losses.
We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Use Of Your Personal Information: We will use the personal information you provide to us in line with our Privacy and Cookies Policy.
Intellectual Property: The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, including the name ‘DNIO’ and ‘DNIO UK PROFESSIONAL NAKLS’ is the sole property DNIO UK Professional Nails Ltd.
and its licensors. You may store, print and display the content supplied solely for your own personal use.
You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website, nor may you use any such content in connection with any business or commercial enterprise.
Other Important Terms: We may transfer this Agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens, and we will ensure that this will not affect your rights or our obligations under these Terms.
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.
This contract is between you and us. No other person shall have any rights to enforce any of its Terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms,, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment later.
Which laws apply to this contract and where you may bring legal proceedings. These Terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts.
If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. The European Commission provides for an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/.
Mobile Terms of Service: DNIO UK Professional Nails mobile message service (the "Service") is operated by DNIO UK Professional Nails (“DNIO UK Professional Nails”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to DNIO UK Professional Nails SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of DNIO UK Professional Nails through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list.
Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with DNIO UK Professional Nails. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to DNIO UK Professional Nails or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message.
No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other DNIO UK Professional Nails mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For service support email info@dnio.co.uk.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
To see how we collect and use your personal information, please see our Privacy Notice.
Discounts: Discount codes and offers are provided exclusively by DNIO UK Professional Nails Ltd. Two separate discount codes/offers cannot be used in conjunction with one another. It is one discount/offer per order. DNIO UK Professional Nails reserves the right to remove any promotion at any given time.